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The Order Management Administrator is an Accredited Professional certification by Salesforce authenticating the skills, knowledge & expertise in managing, configuring, and customizing the Salesforce Order Management. Primarily designed for candidates having a vast and deep understanding of the Order Management knowledge.
Your exam outline comprises six main topics, which are as follows:
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How can an administrator add visibility rules for the buttons in the Highlights Panel on theOrder Summary record page?
A. Modify the visibility rules of the Highlights Panel Actions in the page layout
B. Navigate to the Order Summary object in Setup and modify the Highlights Panel visibility rules
C. Modify the Lightning Record Page Highlights Panel using Dynamic Actions
D. Create a custom Highlights Panel component
An admin wants to deploy certain pages in Order Management to approved mobiledevices. Which two steps are the recommended approach for this?
A. Build a custom application on Heroku calling the APIs
B. Install the Salesforce mobile app from Apple Store or Google Play
C. Save the pages with the options of both Desktop and Phone applied
D. Use the mobile publisher to create an app
Which two Order Management objects have their tabs set to Tab Hidden by default?
A. OrderDeliveryMethod
B. SalesLocation
C. Locations
D. Fulfillment Orders
E. Accounts
Which three options are the main types of building blocks when working in Flow Builder?
A. Connectors
B. Elements
C. Async processes
D. Data lookups
E. Resources
Where should a service agent go first to initiate changes related to an Order in OrderManagement?
A. Change Order Details
B. Order Details
C. Fulfillment Order Details
D. Order Summary Details
Where should a service agent go first to view process exceptions related to a specific Order?
A. Order Record - Process Exception Details Tab
B. Change order Record -Related Tab
C. Order Record - Details Tab
D. Order Summary Record - Related Tab
Universal Containers (UC) has a flow which performs some custom logic in order to determine a least-cost shipping location. Some of the variables should be reset at the beginning of each loop iteration. Which design element in Flow allows the Admin to do this?
A. Preset
B. Reassignment
C. Reset
D. Assignment
A customer orders a product through B2C Commerce but changes the quantity ordered after the Order Summary record is created in Order Management. Later, the customer returns one of the products. Which objects will be created in Order Management?
A. A Change Order object and Cancel Order Object
B. The Order Summary object and Change Order object
C. A Return Order object and Change Order object
D. A Cancel Order object and Return Order object
An admin is working with Order Management licensed as standalone (B2C Commerce is not in the scenario). The admin submits a JSON payload using Workbench and Workbench indicates the operation was successful The second time the same payload is submitted the operation fails. What are two likely causes?
A. Stock Keeping Unit values must be updated
B. The payment data must be updated
C. The stock levels in the org are depleted from the first order
D. The Order Reference Number must be updated
A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment. What object is created and linked to the Order Summary?
A. Suspend Order
B. Change Order
C. Return Order
D. Cancel Order
TESTED 28 October 2023